Webinars are free for all registered members but you MUST register and FOR EACH event to receive the link, and must be in ATTENDANCE to receive credit with the state.
Our first presenter will be T. David Harlow of Envista Forensics, who will help us become better listeners in our professional interactions in the claims process, and adjusters will be better equipped to sort out fact from fiction.
His presentation, "The Truth Lies in the Words," is a course designed to evaluate the process of examining a person’s words and manner of communication to determine what that person is saying and whether he/she is being truthful or deceptive. This fun filled course will also discuss ways to utilize those statements obtained during the post-loss investigation once the claim is in suit, and will conclude with an interactive case study session.